Event Overview

Join us for a transformative day of learning and networking, co-hosted by Microsoft and Argano. This event is designed specifically for business and strategy leaders who are looking to harness the power of AI to drive innovation, improve customer engagement, and streamline operations.

Choose from two convenient locations and dates to explore how AI-driven tools and autonomous agents are reshaping the future of service. Discover how intelligent capabilities can enhance every customer touchpoint—from web and mobile to IVR and emerging channels.

New York City Event
Date: Thursday, September 18th, 2025 | Time: 10:00 AM-2:00 PM EST
Location: Microsoft Innovation Hub, 11 Times Sq, New York, NY 10036

Atlanta Event
Date: Wednesday, September 24th, 2025 | Time: 10:00 AM-2:00 PM EST
Location: Microsoft Innovation Hub, 170 17th St NW, Atlanta, GA 30363

Who Should Attend

This event is ideal for Business Executives & Strategy Leaders, Customer Experience & Service Leaders, Digital Transformation Officers and Innovation & Operations Managers.

What You’ll Learn

Discover how Service Intelligence Everywhere can:

• Anticipate customer needs with predictive insights
• Streamline service delivery using AI and automation
• Boost efficiency through intelligent task management
• Strengthen relationships with seamless, personalized interactions
• Drive growth with cutting-edge AI and autonomous agent

Agenda

• 10:00 AM – 10:15 AM: Welcome and Opening Remarks 
• 10:15 AM – 11:00 AM: Keynote: The Future of Service Intelligence and AI Agents 
• 11:00 AM - 11:15 AM: Break and Networking
• 11:15 AM – 12:00 PM: Session 1: Predictive Analytics in Customer Engagement
• 12:00 PM - 1:00 PM: Lunch/Breakout Sessions/Networking – Fireside Chat 
• 1:00 PM – 1:45 PM: Session 2: Optimizing Service Delivery with AI & Copilot 
• 1:45 PM – 2:00 PM: Closing Panel: Technology/Innovation Showcase